Return & Refund Policy

1. Overview

At MABROR by Hoor Al Gharbia, we are committed to providing high-quality digital services for Hajj pilgrims. This Return & Refund Policy outlines the conditions under which refunds may be issued for purchases made through our platform.

2. Eligible Refunds

Refunds may be granted in the following circumstances:

• Duplicate Payments: If you were charged more than once for the same service, the duplicate charge will be fully refunded.
• Service Not Delivered: If a paid service was not activated or delivered within the agreed timeframe due to a technical error on our side.
• Billing Errors: If an incorrect amount was charged due to a system error, the difference will be refunded.
• Cancelled Services: If MABROR cancels a service or package before it has been used, a full refund will be issued.

3. Non-Refundable Items

The following are generally non-refundable:

• Tracking packages that have already been activated and used.
• Qurbani (sacrifice) orders once the animal has been slaughtered.
• Hotel bookings that fall within the non-refundable period as specified at the time of booking.
• Any service where the refund window (14 days) has elapsed.

4. Refund Timeframe

Refund requests must be submitted within 14 days of the original purchase date. Once approved, refunds are processed within 7–14 business days and credited back to the original payment method.

5. How to Request a Refund

To request a refund, please contact our support team with the following information:

• Your registered email address
• Receipt or charge ID from your payment confirmation
• Reason for the refund request

6. Contact Us