Delivery Policy

1. Digital Service Delivery

MABROR is a fully digital platform. All services — including tracking packages, Qurbani bookings, hotel reservations, and subscription features — are delivered digitally through the app. There are no physical goods shipped.

2. Tracking Packages

Upon successful payment, your selected tracking package is activated immediately within the app. You will receive a payment confirmation email and can access all package features right away.

3. Qurbani (Sacrifice) Orders

Qurbani orders are confirmed digitally upon payment. The sacrifice is performed on your behalf by our authorized service partners in Makkah on the designated date (Eid Al-Adha days). A confirmation image or certificate may be shared with you via the app after completion.

• Orders must be placed before the scheduled sacrifice date.
• Completion status is updated in real-time within the app.

4. Hotel Bookings

Hotel bookings are confirmed digitally and the reservation details are accessible in your "My Bookings" section. Check-in and check-out are handled directly at the hotel property. Booking confirmation emails are sent within minutes of payment.

5. Delivery Timeframes

• Tracking Packages: Instant activation upon payment.
• Qurbani Orders: Performed on the scheduled Hajj sacrifice date.
• Hotel Bookings: Confirmation within 5 minutes; access available at check-in date.
• Payment Receipts: Emailed immediately after successful payment.

6. Delays or Issues

If you do not receive confirmation of your service within the expected timeframe, please contact our support team immediately. We will investigate and resolve the issue promptly.

7. Contact Us