Cancellation Policy

1. General Cancellation Rules

Cancellations must be requested through the MABROR app or by contacting our support team. Cancellation eligibility and any applicable refunds depend on the type of service and the timing of the request.

2. Tracking Packages

• Within 24 hours of purchase (unused): Full refund.
• After 24 hours or once activated: No refund — the package is considered consumed.

3. Hotel Bookings

• More than 7 days before check-in: Full refund.
• 3–7 days before check-in: 50% refund.
• Less than 3 days before check-in: No refund.
• No-show: No refund.

* Hotel-specific cancellation terms may vary and will be displayed at the time of booking.

4. Qurbani Orders

• More than 48 hours before the scheduled date: Full refund.
• Within 48 hours of the scheduled date: No refund — preparations are already underway.
• After sacrifice is completed: Non-refundable under any circumstances.

5. How to Cancel

You can cancel eligible services in the following ways:

• Through the "My Bookings" section in the app (for hotel bookings).
• By contacting our support team via email or phone.

6. Cancellations by MABROR

If MABROR needs to cancel a service due to unforeseen circumstances or operational reasons, you will be notified promptly and a full refund will be issued to your original payment method within 7–14 business days.

7. Contact Us